The following interview template has been used by CyPRG researchers to conduct over 150 face-to-face interviews in 10 countries.  The format is structured, but permits considerable latitude to follow up useful, interesting or unique issues. 

These materials are copyrighted, but may be used with permission of the CyPRG research team.  The results of earlier interviews may be made available on request. We would be delighted to welcome other researchers to join us in this research!

1)  Date/how web operations established

• When was your page established?
• What organization, person, and/or direction was the primary mover behind the establishment of the website?
• Existence of national action plan or other overarching strategy?
• Was the site self-generated, put together by a contractor, by a central ministry agency?

2) Original purpose

What was the originally understood purpose of the web page for the organization, subunit, or individual initiator?  (Here the issues of prestige, idea contagion, operational intent, may come up.)

3) Control

Who was originally supposed to take responsibility for the various components of the page: 

hardware, 
construction, 
techical maintenance, 
content construction and selection, 
regulation/oversight of subordinate pages

public information office, 
operations, 
press relations
other?

How have any or all of the above changed since the establishment of the website?
Significant surprises?

5) Effects, quantitative and qualitative

Traffic demands
Frequency of changes of site contents:  can you think of any major changes or milestones in the siteís contents?
Cost of operations
Planned or budgeted increases or decreased
How has this affected you personally?

6) Intranets

Do you have an intranet?  If none, is one planned, and when?   Why?
How many staff members are using it:
Can you characterize how it is being used?  Is it being used operationally?

7) Social organization of webmasters

Do webmasters interact with other ministry personnel  to discuss web operations?
What fora are there for sharing information (list servers, clubs, meetings, etc.)?
Who in your view are the key members of this community?
Training and surfing: 
how do you learn about "good" web operations? 
Have you received formal training, or have you learned on the job? 

8) Final questions, issues we havenít addressed, personal reflections

9) Is there anyone else we should talk to, things we should look at (reports, etc.)